Vacancy: Receptionist

Introduction:

One of our clients in Kempton Park is  seeking a professional and welcoming Receptionist to join their team. As the first point of contact for the company, you will play a vital role in creating a positive impression for all visitors, customers, and employees. This position requires excellent communication skills, a proactive attitude, and the ability to manage multiple responsibilities in a dynamic environment. If you are organised, bilingual, and passionate about delivering exceptional service, we’d love to hear from you! 

Job Purpose:

To manage the reception area, provide excellent customer service to visitors and callers, handle administrative tasks, and ensure the smooth operation of front-office activities while maintaining a professional and tidy environment that reflects the company’s image. 

REQUIREMENTS

Minimum education (essential):

• National Senior Certificate (Matric)

Minimum education (desirable):

• Certificate in Business Administration, Office Administration, Secretarial Studies, or equivalent

Minimum applicable experience (years):

• 2-4 years

Required nature of experience:

• Receptionist or front-office duties
• Customer service and visitor management
• Switchboard operation and general administrative support

Skills and Knowledge (essential):

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively
• Basic technical troubleshooting (e.g., switchboard or AV equipment)
• Proficiency in maintaining a professional and organized workspace

Other:

• Must be bilingual (proficient in Afrikaans and English)
• Must reside in the Kempton Park / Benoni area

KEY PERFORMANCE AREAS

Visitor and Customer Management

• Welcoming and receiving all customers and visitors, addressing their visitation requirements promptly and professionally.
• Attending to walk-in customers and guests for meetings and corporate events with efficiency and courtesy.
• Responding to customer or employee queries and requests for general information and support.
• Ensuring a positive and professional first impression for all visitors.

Switchboard and Communication

• Administering the switchboard, forwarding calls, taking messages, and assisting callers as required.
• Logging technical issues with the switchboard or branch office extensions and ensuring swift resolution.
• Providing clear and accurate communication to internal and external stakeholders.
• Maintaining a helpful and approachable demeanour during all interactions.

Maintenance of Reception and Meeting Areas

• Keeping the reception, display areas, meeting rooms, and boardrooms tidy, clean, and professional at all times.
• Ensuring meeting rooms are cleared and cleaned by the end of each day for use the following day.
• Monitoring and maintaining the correct functioning and setup of audio-visual and computer equipment in meeting rooms.
• Reporting any maintenance or equipment issues promptly.

Professional Image and Conduct

• Maintaining a neat, professional, and clean appearance as the "face" of the company.
• Upholding company values and standards in all interactions with visitors, customers, and staff.
• Ensuring personal presentation aligns with the company’s professional image.
• Contributing to a welcoming and positive office environment.

Administrative Support

• Assisting with general administrative tasks as required by the role.
• Coordinating with relevant departments to resolve technical or logistical issues.
• Keeping accurate logs of calls, messages, and visitor interactions.
• Supporting corporate events or meetings with logistical arrangements as needed.

Remuneration Offered

Market Related