Vacancy: E-Billing (Collections) Controller

Location: Pretoria

Department: Support Services - Finance

Introduction:

A well-established firm is seeking an experienced and detail-oriented E-Billing (Collections) Controller to join its Finance team in Pretoria. This role is ideal for a professional with a strong background in credit control, e-billing, and legal accounting processes. The successful candidate will oversee a team of Credit Controllers and ensure all billing and collections processes are executed accurately and timeously, in accordance with internal policies and client requirements.

Job Purpose:

To supervise the Credit Control and E-Billing team, optimise debt collections, manage client accounts, ensure accurate and timely billing, and support financial reporting and compliance within a legal firm environment.

REQUIREMENTS

Minimum education (essential):

• Degree or Relevant Diploma in Finance

Minimum applicable experience (years):

• 5-7 years

Required nature of experience:

• Credit control and collections within a legal or professional services firm
• Supervision of finance staff or credit control team
• Processing client refunds, reconciliations, and invoice management
• E-billing portals, trust accounting, and dealing with debt collection agencies

Skills and Knowledge (essential):

• Computer literacy – MS Outlook, Word, Excel
• Strong verbal and written communication
• Time management and ability to meet deadlines
• Basic accounting and accurate data capturing
• E-billing knowledge (advantageous)
• Legal firm accounting knowledge (advantageous)

Other:

• Ability to work under pressure and multitask
• Own transport and valid driver’s license (preferred)

KEY PERFORMANCE AREAS

Team Supervision and Support

• Supervise Credit Control and E-Billing team members
• Motivate and train staff as required
• Provide cover for counterparts on leave
• Distribute work and monitor query resolution

Billing and Collections Management

• Ensure accurate and timely distribution of invoices and credit memos
• Maximise overdue collections
• Approve write-offs, refunds, and fund transfers
• Manage client rebates and consolidated invoicing

Reconciliations and Reporting

• Maintain and reconcile customer ledgers
• Produce monthly reports for Partner meetings
• Maintain reports: unapplied cash, trust balances, prescribed debt, and handovers
• Address unallocated receipts, credits, and old trust money

E-Billing Compliance and Management

• Manage e-billing portal access and compliance certificates
• Upload client budgets and forecasts
• Monitor e-billing approvals and ensure timely payments
• Update billing instructions and CMS data

Client Master Data and Stakeholder Communication

• Maintain accurate client master data records
• Communicate updates across departments
• Ensure invoices reflect accurate ageing
• Provide training to legal support staff on billing and collection protocols

Remuneration Offered:

• Market related