Vacancy: Business Process Engineer 

Introduction: 

Join a forward-thinking software development company as a Business Process Engineer within our Innovation as a Service division. This is not your average process role. You’ll be client-facing, working at the intersection of business strategy, automation, and digital product design. Your work will directly impact real-world businesses by improving operations and designing tailor-made tech solutions. 

We’re looking for someone passionate about innovation, who thrives in high-trust environments and is excited about using technology, including AI and low-code tools, to drive meaningful change. 

Job Purpose: 

To lead and support clients through their digital transformation journey by analysing, mapping, and improving their business processes, while collaborating with internal teams to design and implement scalable, tech-enabled solutions. 

REQUIREMENTS 

Minimum education (essential): 

• Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering (Strong Technicon qualifications will also be considered) 

Minimum applicable experience (years): 

• 3+ years’ experience in a process engineering, business analysis, or similar role 

Required nature of experience: 

• Business process mapping and analysis 

• Client-facing stakeholder engagement 

• Exposure to digital operations or automation tools 
  
  
• Collaboration with product or development team 

Skills and Knowledge (essential): 

• High emotional intelligence and excellent communication skills 

• Problem-solving and solution-focused mindset 

• Understanding of or interest in low-code platforms and AI tools 
  
  
• Strategic thinking and ability to build client trust 

KEY PERFORMANCE AREAS:  
Client Process Mapping & Analysis 

• Engage directly with clients to understand their business models 

• Document current processes and identify inefficiencies 

• Develop comprehensive process maps using appropriate tools 

• Facilitate workshops and interviews to gather process insights 

Solution Design & Innovation   

• Collaborate with internal product and development teams 

• Translate process insights into digital or AI-driven solutions 

• Contribute to the design of low-code workflows 

• Support implementation and user training 

Client Relationship Management  

• Collaborate with internal product and development teams 

• Translate process insights into digital or AI-driven solutions 

• Contribute to the design of low-code workflows 

• Support implementation and user training 

Client Relationship Management  

• Maintain strategic partnerships with assigned clients 

• Act as a trusted advisor in their transformation journey 

• Monitor solution performance and identify ongoing needs 

• Provide regular progress feedback and recommendations  

• Support account growth through value delivery  

Continuous Learning & Contribution to Innovation  

• Stay current with emerging tech and automation trends 

• Participate in internal knowledge sharing 

• Contribute to the development of scalable solution templates 

• Share feedback to improve internal tools and processes 

• Assist in refining delivery methodologies 

Internal Collaboration & Reporting  

• Ensure accurate documentation of all client engagements 

• Report on progress, risks, and outcomes to leadership 

• Support sales or pre-sales conversations as needed 

• Collaborate cross-functionally across teams 
  
  
• Contribute to the overall growth of the Innovation division 
   

Other: 

• Proficient in English (Afrikaans advantageous) 
  
  
• Own transport and valid driver’s licence 

Remuneration Offered 

Market related